I would say that in general, I’m a positive person on Twitter, more prone to happy and humorous conversation than rant. But the other week, after receiving a bill from AT&T, I couldn’t help myself. I tweeted and Facebook’d:

Right after I finish this peanut butter cookie post I am flexing my wrists to write a strongly . . . → Read More: Brands Are Listening, But Is The Hearing Selective?

OK, so perhaps it’s just freaky coincidental timing (and a testament to Jon’s strongly worded letter), but a couple of hours after posting about our Blue Cross shenanigans, the phone rang, and Blue Cross showed up on the caller ID.

Admittedly, I panicked for a second before picking up the phone. It felt a tad big brother.

The . . . → Read More: Well Lookie Here

Way back in October we experienced a remarkable level of craptastic service at our local drugstore’s flu clinic. Though Laurel and I waited in line for nearly an hour and a half with various representatives going up and down the line to hand out flu shot forms, it wasn’t until we got to the front of . . . → Read More: Why Blue Cross Can Suck It