Comments for Pop Discourse

Comment on Brands Are Listening, But Is The Hearing Selective? by Allison

Allison — Wed, 10 Mar 2010 21:48:15 +0000

I’ve had a few companies reach out to me to when I’ve sent a tweet out like Ford, Anthem and my local cable company. I try to be critical in my complaints when I do tweet. In the end, I just want my voice to be heard and my problem solved. (However, it doesn’t mean that I don’t complain louder to my BF though.)

Comment on Brands Are Listening, But Is The Hearing Selective? by Asianmommy

Asianmommy — Wed, 10 Mar 2010 03:11:34 +0000

I’m so glad that you got your problem resolved, but you are so right–what about the rest of the people who unwittingly makes the same mistake? AT&T needs a better way to forewarn their consumers about these charges. Thanks for bringing this issue to light.

Comment on Brands Are Listening, But Is The Hearing Selective? by Jennifer James

Jennifer James — Tue, 09 Mar 2010 19:20:42 +0000

I’m so tired of getting my AT&T bill and not being able to read it. My DH and I switched to their family plan b/c we now have iPhones. I have no idea what I’m paying for. I’m just going to pay it although the charges look so crazy and weird and not what I was led to believe when I talked to 4 different agents about switching plans. I guess I’m just too lazy to fight it.

So glad you got justice.

Comment on Brands Are Listening, But Is The Hearing Selective? by Julie Pippert

Julie Pippert — Tue, 09 Mar 2010 17:55:50 +0000

Your (a) (b) (c) points about why YOU had such a good outcome occurred to me as well. I know I got corporate office handling quickly and with rapid turnaround on the BOA issue because of those three factors. The days and days in person at my local branch netted nothing whatsoever in the way of solution, and that’s why I complained in the first place on Twitter. BOA has 24-7 scans going on and 5 or 6 dedicated twitter reps.

When I complained, a massive influx of “how BOA did me wrong” replies flew. I got a quick response that quickly shifted from Twitter to phone. And on that same day, I had a provisional credit. Dissatisfied with that as a final resolution, I complained again and this time? Got a full credit with letter of apology and deposit receipt mailed to me.

I try to speak out about both the good and the bad, but you’re so right that we need to speak up. It is easier to just resolve complaints rather than fix policy. It’s easier to switch services than complain sometimes. But we need to press for change.

You inspired me to register my dissatisfaction with charge protection policies AMEX has.

The next conversation is about applying this tactic to health care. A patient advocate told my mother that you have to push back hard because the way insurance works is deny, then see what happens. THAT needs change for sure.

Comment on Brands Are Listening, But Is The Hearing Selective? by Jim

Jim — Tue, 09 Mar 2010 15:11:00 +0000

My bill was almost $700 after a trip to Poland, and it took me at least 3 fruitless interactions with customer service(I don’t think that is the right name for the corporate use of these people). Then finally a letter and a vocal visit to a busy sales floor got my billing issues resolved.
My guess is that AT&T is doing the math, and they know how far they can push the “aggregate” us. Fight back, I sometimes pretend, and admire friends that have gone back to a cell phone free life.

Comment on Brands Are Listening, But Is The Hearing Selective? by Rachael Bender

Rachael Bender — Tue, 09 Mar 2010 14:59:53 +0000

I’ve had similar situations where companies respond very quickly to negative posts on Twitter. I think it is a great way for them to turn around a customer experience quickly. However what would be even better is if they fixed the customer service problems in the first place. Great post Christine.

Comment on Big Pressure, Little Shoulders by Jo @Mediamum

Jo @Mediamum — Thu, 04 Mar 2010 16:39:50 +0000

Just looking at her face is painful. And for some, that Olympics moment will be their everything. If it’s all they live for, do, breathe, then how do they know how to live balanced lives afterwards? I kept one of my children out of an accelerated academic program because of his social needs for remaining in his same cohort - he had only a couple of close friends and I wanted him to develop in that area, whereas his academics were great. The lead teacher didn’t understand and even treated me like I was an idiot by saying, “don’t you realise I have parents calling really wanting these positions?” It just wasn’t a good balance for him. And today, I’m very glad I did. He is on a full school scholarship and has a great network of friends. Phew. But navigating those waters is incredibly difficult.

Comment on People You Should Read: The Mom 2.0 Edition by Rock and Roll Mama

Rock and Roll Mama — Thu, 04 Mar 2010 15:42:45 +0000

CHRISTINE!

I always love seeing you. You’re one of those people that when I met you for the first time, I couldn’t believe I hadn’t known you for some time. Your level head, extreme smarts, and general brilliance makes you such a joy to know. THANK YOU for including me on this amazing list, but most of all, thank you for being you. You constantly raise the bar, in a really great way. xoxo, L

Comment on Big Pressure, Little Shoulders by Julie @ The Mom Slant

Julie @ The Mom Slant — Wed, 03 Mar 2010 19:48:29 +0000

I’m still in such awe of the drive and determination of all the athletes, no matter what their sport, that the idea of disappointing a nation had not even occurred to me.

Such beautiful, talented young women. I wish they could all feel as proud of themselves as they should.

Comment on Mixing It Up by My Unknowing Running Buddy | Eat. Blog. Run.

My Unknowing Running Buddy | Eat. Blog. Run. — Wed, 03 Mar 2010 16:40:42 +0000

[...] hasn’t really bothered me. Ever since I started running last summer I’ve been hitting the pavement alone and I do like that I don’t have to feel self [...]